Terms for providers

• Booklier is for businesses: sole traders, partnerships and companies offering their services in the course of their business. You must be 18 or over.
• We approve applications at our discretion. Stripe, our payments provider, checks your identity before you can be paid, as the law requires.
• Keep your details accurate and up to date, and use one account per business.

• You deliver the services customers book with you, as described on your page and agreed in the chat. Your contract for each booking is with the customer.
• You're responsible for following the law in your work, including safety and safeguarding, and for any insurance, licences, permits or vetting your work needs.
• You're responsible for your own tax and VAT.

• You keep ownership of your photos, videos and words. You give Booklier permission, free of charge, to show them on Booklier, to adjust them to fit (for example resizing or cropping), and to use them to promote your page and Booklier, while you're listed and for a reasonable time after you leave.
• Only upload content you have the right to use, and only show people (especially children) with their permission, or their parents' permission.
• Your page must be accurate. Contact details are hidden from customers until they book, including any you type into your page.
• If you use our writing helper for your About section, check the draft before you publish it: it's your page.

You pay Booklier a commission on each booking, taken from the customer's deposit. Joining, your page and enquiries are free. The current rates, including how they fall as you get busier, any free bookings, any founding or early member rates, and the discount on bookings for several dates (part of which you pay for), are in the provider guide. On a booking that pays commission, the card fee on the deposit comes out of our commission, so you pay nothing on top. On a commission-free booking, the card fee is kept from the deposit instead, as the guide sets out. If Booklier becomes registered for VAT, VAT will be added to our commission, with notice as in section 13.

• Your booking offers must match what you agreed with the customer.
• When the customer pays the deposit, your share (the deposit minus our commission) goes to your Stripe account. For your first bookings it's paid to your bank after the day, as the provider guide explains. Stripe's own terms for connected accounts also apply to you.
• The customer pays you the balance on the day, unless you agree otherwise. If they don't, you can ask us to charge the card they paid the deposit with, as the provider guide explains: the customer is told first, and a share of what is collected is kept for the card fee. If the customer answers, or has reported a problem with the booking, nothing is charged until we have decided, and we may decide not to charge it, for example if you can't show that you asked the customer for the balance.
• If a customer's bank takes a payment back (a chargeback) and the dispute is lost, you bear it: we take the whole payment back from your Stripe account, including the part we kept as commission, which is not handed back. You also owe us the bank's dispute fee and anything that couldn't be taken back, which we take from your next deposits, or ask you to pay if there are none. We tell you in writing what was taken and why.

• If a customer cancels, the deposit isn't refunded and you keep your share.
• If you cancel, the customer gets their whole deposit back: we return our commission and take your share back from your Stripe account. If it has already gone to your bank, Stripe recovers it from your next payouts, or you owe it to us. The card company does not return its fee on a refunded deposit, so when you cancel you owe us that fee, and we take it from your next deposits.
• Late cancellations and problems we uphold after a customer reports them carry points, as set out in the provider guide. You always get to give your side, we give written reasons for every decision, and you can appeal once.

Booklier is only paid when a booking is made through it. So for 12 months after a customer first contacts you through Booklier, any booking you take with them must go through Booklier. Don't share contact details before they've paid a deposit, or ask them to pay you outside Booklier.

You're free to offer your services anywhere else, and at any price you like.

Don't write or buy reviews, offer anything in return for them, or pressure customers about them. You can reply publicly to any review, politely, and tell us if one breaks our rules. We never remove a review for being negative.

The main things that decide where you appear in search, and how much each counts, are set out in the provider guide. Some providers are treated differently, and the guide explains how: founding and early members may pay a lower rate, newcomers get some places in search for a while, and Booklier chooses the providers shown on the homepage. Nobody can pay to appear higher, and your commission rate doesn't affect where you appear.

• You can see your enquiries, chats, reviews and performance in your dashboard. Once a customer books, you see their contact details.
• Use customers' details only for their booking, keep them secure, and don't add them to marketing without their consent.
• Booklier can see all information on the platform, and uses it to run Booklier as set out in our privacy notice. We don't sell it.
• If you leave, you can ask for a copy of your page content and your booking records. We keep booking and payment records for as long as tax law requires.

By law (the EU rules known as DAC7), Booklier must collect details such as your tax number, date of birth and address, and report what you earn through Booklier to Revenue each year. Revenue may share it with other tax authorities, including HMRC. If you don't give us the information after two reminders, the law requires us to suspend your account until you do.

• We may pause your page (take it out of search and stop new enquiries) while we look at a serious report, or restrict or suspend your account if you break these terms, reach the points limit in the guide, put anyone at risk, give false information, take bookings off Booklier, or the law requires it.
• When we do, we tell you our reasons in writing, at the latest when it takes effect.
• To end our agreement with you completely, we give you 30 days' notice with reasons, unless the law requires otherwise, you've repeatedly broken these terms, or there's a serious risk to customers.
• You can leave at any time by telling us. Please honour or properly cancel any bookings you already have.

We tell you about any change to these terms or the provider guide at least 15 days before it applies (longer if you'd need time to adapt), by email and in your dashboard. If you don't accept a change, you can end your account before it applies. A change to your commission never applies to bookings already made. We may give shorter notice only where the law requires it or to deal with an unforeseen danger, such as fraud.

If you're unhappy with anything we've done, including a decision about your account, tell info@booklier.com. We'll look at it and reply in writing, aiming to within 14 days. We're also open to using mediation if we can't agree.

• You're responsible for the services you provide and for claims that arise from them.
• Booklier's total responsibility to you under these terms is limited to the commission you paid us in the 12 months before the claim. Nothing limits responsibility that can't legally be limited, such as for fraud, or for death or personal injury caused by negligence.
• These terms are governed by Irish law, and the Irish courts deal with any dispute.